We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, email us at email@example.com and mention your order number and the reason for the return.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Make sure you read our return policy carefully before initiating a return request.
You can always contact us for any return question at firstname.lastname@example.org or through our social media channels such Facebook and instagram.
We reserve the right to not accept a refund request.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items. We also cannot accept an item that is damaged if the damage was not notified to us within 3 days of receiving the product. Please get in touch if you have questions or concerns about your specific item, before initiating a return.
Unfortunately, we cannot accept returns on sale items over 25% OFF the normal retail price; or on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
*Kindly note that any refund charges (e.g shipping, customs, administrative, etc) will be deducted from the amount to be refunded*